Frequently Asked Questions.

For standard catalog bearings, the MOQ is typically 10 pieces per SKU. Mixed orders across multiple SKUs are welcome, with a combined order value starting at USD 2,000. Stocked items can ship within 3-5 working days.

Custom or modified bearings (e.g. wind turbine main shaft, mining mill, EV drivetrain) generally start at 5-20 pieces depending on size and tooling complexity. For orders above USD 50,000, free samples are provided for in-application testing before mass production.

Yes. For first-time qualified OEM customers, our key account team can approve trial-order MOQ reductions down to 3-5 pieces per SKU, in exchange for an application brief and a forecast of follow-on annual demand.

Yes. We support three packaging tiers: genuine SKF branded (default), neutral packaging (no branding, ideal for distributors), and customer-branded packaging (your logo, part code and barcode). Custom-printed boxes require an MOQ of 500 units and a 7-day artwork-to-print cycle.

Every individual box ships with a QR code traceability label, tamper-evident seal, and SKF holographic anti-counterfeit sticker. Customers can verify authenticity online by scanning the QR -- full chain of custody is logged from our Shanghai warehouse to your dock.

For oversized bearings (wind, mining, steel), we use ISPM 15 certified fumigated wooden crates with VCI rust-prevention liners, foam shock absorbers, and steel banding. Each crate includes shock and humidity indicators for transit monitoring.

We support FOB Shanghai/Ningbo, CIF to any major port, and DDP door-to-door for Europe, North America and Brazil. For LCL shipments under 5 CBM we recommend FOB; for FCL we offer competitive CIF rates via long-term Maersk and CMA CGM contracts.

• Shanghai → Hamburg / Rotterdam: 30-35 days
• Shanghai → Los Angeles / New York: 18-28 days
• Shanghai → Santos (Brazil): 38-45 days
• Shanghai → Dubai / Jeddah: 20-25 days

Transit times exclude customs clearance. For urgent prototype samples, we also support air freight (3-7 days).

Yes -- all CIF/DDP shipments include All-Risks marine insurance at 110% of invoice value. We provide a complete document set: commercial invoice, packing list, B/L, certificate of origin (Form A / FTA), inspection report, and Material Test Reports (MTR) where required.

Yes. For orders above USD 30,000, we accept irrevocable L/C at sight and L/C 30/60/90 days issued by prime banks (rated A or above by S&P / Moody's). Confirmation by a first-class international bank may be required for issuing banks outside our approved list.

Standard L/C documentation includes: signed commercial invoice (3 originals + 3 copies), packing list, full set 3/3 clean on-board ocean B/L, certificate of origin, beneficiary's certificate, insurance policy (CIF), and an SGS or BV inspection certificate when required. We pre-review the draft L/C to avoid discrepancies -- a critical service for first-time buyers.

• T/T: 30% deposit, 70% before shipment (standard)
• D/P, D/A: for repeat customers with credit history
• O/A 30-60 days: available for enterprise clients with Sinosure-covered credit lines
• PayPal / Credit card: for sample orders under USD 5,000

Customers who sign an annual framework agreement (AFA) at the start of the year receive a tiered rebate paid quarterly or annually as a credit note or T/T refund:

Rebates are calculated on actual paid invoice value (excluding freight and insurance) within the contract year. Customers may choose to receive the rebate as: (a) a T/T cash refund in January of the following year, (b) a credit note applied to the next order, or (c) free spare parts & technical training equivalent to the rebate value.

Yes. The annual rebate is stackable with project-based price discounts on large RFQs (e.g. wind farm contracts) and our free predictive-maintenance package (worth USD 8,000) for any AFA exceeding USD 500K. Loyalty customers in their 3rd consecutive year unlock an additional 0.5% loyalty bonus.